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14, Nov 2023
What is the next frontier in customer service automation?

Background: Happy customers are repeat customers. Customer service automation is the key. In the dynamic landscape of business evolution, automation has emerged as the cornerstone of efficiency. It unleashes a multitude of possibilities beyond the familiar realms. This blog delves into the uncharted territories of automation. We seek hidden gems…

1, Oct 2020
Adapt or die

First the controversy. Adapt or die. “It’s not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change”. All have heard it. Many have used it. Few have believed it. None or very few have baked it…